American Express Customer Service Contacts. American Express Al Omania Working Hours Sun - Thu 08:30am - 16:30pm [Fri, Sat weekend] Address: Building No. Don’t assume that you will prevail in a dispute, even if you were ripped off by an unscrupulous merchant. Access your payment information anytime, anywhere. Monday – Friday 08:00 – 17:00 GMT. Opening an American Express Merchant Account. Customer Service Advisor - Merchant Services (German Speaker) American Express Brighton, England, United Kingdom 4 weeks ago Be among the first 25 applicants Businesses making over £100k a year should consider setting up a merchant account directly with American Express. NEW YORK, July 23, 2021--American Express Company (NYSE: AXP) today reported second-quarter net income of $2.3 billion, or $2.80 per share, … American Express Customer Service Contacts. +44 (0) 1273 576 141 when abroad. Not so fast, according to the 2017 Customer Service Barometer. Marketing tools, partner offers, and complimentary point of sale signs designed to support small businesses during COVID-19 and beyond. Customer Service Centre. Mailing Address. Cannot contain spaces. American Express Travel COVID-19 Information & Related Policies Travel Partner Updates - COVID-19 Information & Related Policies Travel Partner Care Standards - Health & Safety At least 1 special character. Login here to your American Express Account, Create a New Online Account or Activate a New Card. The reason is because American Express uses a distinct network. Register a merchant account with American Express if you haven't yet. Begin with a letter or a number. American Express® Corporate Gold Card. - or -. Contact (phone) Contact (email) Opening Hours. Trip Help . There’s a difference between having a job and making a difference. 0800 917 8031. Always quote your Card number and, when writing, include copies of Records of Charge, Statements and other documentation that will help us to resolve any enquiries as quickly as possible. With each new development, one thing has remained constant: our commitment to our customers and our special brand of service. Customer Service Advisor - Merchant Service Centre UK American Express Brighton, England, United Kingdom 1 day ago Be among the first 25 applicants It allows merchants to securely accept and route most major payment type transactions from their website or virtual terminal, to more than 50 acquiring banks around the world. Contact American Express Customer Service with Questions or Concerns You May Have. Call Center: 800 124 2229 From outside the Kingdom: (+96611) 292 6666. 1013 Ernst & Young Building, Al Qurum P.O.Box 260, P.C 118 Telephone Number(s) Customer Services (+968) 24573555, Toll … Call us at. Fortunately, American Express (Amex) made it easy to dispute the charge and recover my lost funds. Corporate Purchasing Card Limits. 4. For all other inquiries, please contact American Express Global Merchant Services. The romance of travel is rekindled in cosmopolitan cities and far-flung destinations alike at Banyan Tree Hotels & Resorts. Please reach out via phone, following the options “Purchasing” then “Merchant”. Browse Help Topics. Discover the advantages of American Express membership. Members welcome. Please note, ICC cards are not offered to residents of the USA, Singapore, the European Union (UK exempt) and some other excluded countries. The system produces higher rates, especially given how Amex targets high-end … From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to … Disputed charges or fraud Contact American Express customer service. A highly trained team of dedicated Customer Care Professionals is on hand 24/7 to help you with: Emergency Card replacement for lost, stolen or damaged Cards. You can live chat to a customer service rep or use our interactive online assistant. While Visa and MasterCard operate on open networks, Amex uses a closed system. For queries regarding merchant transaction authorisation, please call 1800 419 5960 (Toll Free) or 0124 280 1010 (Landline). Get insights, tools, merchandise and more. If you choose to accept American Express, your credit card processor will be able to open an American Express account on your behalf using the OptBlue model. Country. You may notice when accepting American Express credit cards that the interchange rates and merchant fees are higher than what you’d find for other card networks. Find out more. With the partnership of American Express and Shell, you can enjoy the exclusive Welcome Offer and more rewards that American Express Gold Business Card brings to your business. Choose from over 20 American Express ® Gift Card designs to find a perfect gift for all the important people in your life. Eight in 10 Americans (81%) report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. American Express Address Verifications: 1-800-528-2121 Master Card Assist: 1-800-622-7747 (you can ask for issuing bank phone number. Contact (phone) Contact (email) Opening Hours. New Accounts. If you are eligible for complimentary styles, you will be directed to those options on the site. British Airways American Express® Corporate Card Plus. You Lead the Way. Get insights, tools, merchandise and more. The metal Platinum Card®. If you have any questions please contact our Virtual Payments Customer Service Team: Country. We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. American Express. Download now. COVID-19 Information . Customer Service. Merchant Services knowledge a distinct advantage; So if you are passionate about providing amazing customer service and enjoy working in a cohesive and vibrant team we would love to hear for you! Merchant Home; American Express @Work; Other Accounts. Merchant Services. 1022 Al Walaj Street, Way No. NOTE: This is not an American Express website. 2 Merchant Operating Guide - U.S. Introduction::About American Express 1.1 About American Express American Express was established more than 160 years ago and has … If you have virtual account questions please contact our Virtual Payments Customer Service Team. E-mail: merchants@americanexpress.com.sa. Please try again later and if the problem persists, call American Express Customer Service at 866-220-4272. Half the annual fee in the first year and 45,000 Membership Rewards points. Browse Customer Service Topics in our Online Help Center or Watch How-To Videos and Get The Most Out Of Your American Express Card. American Express Customer Service Team. Travel Agencies. I’ve been a Chase customer for 19 years and an American Express customer for 15 years. It is not necessary to contact American Express directly to open a merchant account unless you process in excess of $1 million/year in Amex alone. Why American Express? (c), P.O. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Contact us for assistance with lost or stolen cards, billing enquiries, change of address, travelling emergencies and other services. Create account. Operating Hours: 8.30am – 6.30pm Monday to Friday except Public Holidays. You pay from £15/month + setup fees + transaction fees of 2-5% + 7-10 p with an American Express Merchant Account. When a customer pays with a Card for a product or service at a Merchant’s physical location, the checkout experience at the PoS terminal is familiar—regardless of the Merchant. Manage payments and disputes online. American Express offers two QR Code based payment solutions to help Issuers and Acquirers meet the needs of their Card Members and Merchants: American Express Merchant-Presented QR Code: The merchant displays the QR Code in store by form of a decal or through a terminal, and the Card Members uses their smartphone to scan the QR Code. Overseas: +44 (0)1273 721 010. From Business: American Express Travel Related Services Company is one of the largest networks of travel agencies in the world. APPLY NOW. According to the card network’s customer service department, there are no American Express chargeback time limits for cardmembers. Manage your merchant account. Note that American Express may not receive information about your qualifying purchase from merchant until all itemsfrom your qualifying purchase have been provided/shipped by merchant. At least 1 special character. Europe. We Make It Great. Costs & Contract: American Express offers a month-to-month contract with no early termination fee. Since the most recent (2014) American Express Merchant Regulations manual didn’t mention time limits that applied to cardmembers, we decided to do some investigating. At least 1 number. Country. Global Limits. 1. Customer Care Professional Merchant Services Network Go above and beyond at a company that sets the standard for customer-first service. +44 (0) 2030 273 252. You can call American Express toll free number, write an email, fill out a contact form on their website www.americanexpress.com, or write a letter to American Express, World Financial Center, 200 … Or a Personal Gift Card for friends and family. American Express Switzerland. Although a merchant (or the goods or services it sells) may appear to fit in a particular category, it may be classified differently. ... the virtual terminal embedded in the Merchant’s checkout and delivers the payment payload from the SRC System to the Merchant. The system is temporarily unavailable. Chapter 12 of this guide details no less than 16 different types of fees that you may have to pay. For the life you love. For additional help, please call American Express Corporate Card Customer Service team at 0800 917 8031. Phone: 800 6161 920. American Express (NYSE:AXP) has roots going back more than a century and a half as both a customer-and merchant-facing company. All you need is your Merchant Account Number, Zip Code, and bank account details, and you will have the tools you need to control your Account. Vision and Mission Statement; Customer Service Committee; Complaints; Contact Us; Careers; COVID-19 FAQs; Policy and Regulation. For more information on American Express Merchant Services,please call 1800-235-6755 (Monday-Friday,9am to 6pm) Posting your Form and documents to AMEX (Middle East) B.S.C. Manage Your Account Online. The American Express ® Corporate Card Program is used and relied upon by the world’s leading businesses as their preferred expense management solution. Your MSP or PSP’s customer service … Overseas: +44 (0)1273 622 600. The David Jones American Express Platinum Card - Secure Application Form. While Visa and MasterCard operate on open networks, Amex uses a closed system. American Express Switzerland. American Express International Currency Cards are serviced in English. At least 1 number. Taylor Corporation is the official check presenter vendor for American Express. Call 1-800-268-9877 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time) Ready to accept American Express Cards? Yet, they are also prepared to reward companies that do provide excellent service – 16% more on average. To be eligible for Merchant Financing, your business must: Accept American Express Cards (to qualify for 24-month financing, you must have accepted American Express for the past 24 months) Have a minimum of $50,000 in annual business revenue. The system is temporarily unavailable. Two out of three Singaporeans have not completed a purchase because of poor customer service in the past year. For the life you love. Please reach out via phone, following the options “Purchasing” then “Merchant”. I just had to file an inquiry online, provide documentation of the problem, and wait for the merchant to respond. Here's how to reach us for a merchant query: If you are a merchant and have a question on servicing, or any other technical assistance that you require, simply call our Merchant Services at 1800 419 1414 (Toll Free) or 0124 280 1414 from Monday to Saturday (10am to 9pm IST). Fort Lauderdale, FL 33329. To check which products are complimentary, please enter your 10 digit American Express Merchant ID on the homepage to get started. American Express Saudi Arabia P.O. Manage payments and disputes online. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. For client-managed Merchant Accounts, you can have a one-on-one training session with the online technical help desk. Apply now. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Please wait while we load your application. Website. +1 800 528 4800 (Personal Cards) +1 800 492 3344 (Small Business) +1 800 528 5200 (Merchant Service) +1 800 528 2122 (Corporate Cards, Cardmembers Only) +1 888 800 8564 (Corporate Cards, Program Administrators Only) +1 800 492 3932 (Platinum Customer Service) The details you provide here will only be used to contact you about your query andwill not be used to sell or market products and services to you. Box 5990, Manama, Kingdom of Bahrain. +44 (0) 2030 273 252. According to Visa, MasterCard and American Express merchant rules, merchants generally cannot charge a service fee when customers use their credit card. Discover the advantages of American Express membership. Information on your monthly statements. * Source: American Express commissioned internet panel survey conducted in December 2018 based on purchases made in the 3 months prior to the survey. 2. Apply now. Remember Me. so you can spend more time growing your business. Contact Us. You can also call our Merchant customer service team. The reason is because American Express uses a distinct network. If you require assistance with finding an encashment location, advice on exchanging your Travelers Cheques or help with any other related enquiries, we are here to help you 24 hours a day, wherever you are. Contact (phone) Contact (email) Opening Hours. Review Itinerary ; Check-in ; Seat ; Businesses are generally put into merchant categories according to what they primarily sell. The system produces higher rates, especially given how Amex targets high-end consumers. Browse American Express UK Customer Service Topics in our Online Help Center to learn how to create your account, confirm your card, dispute a charge and more. The company’s American Express Merchant Reference Guide is your best official source of information on fees, and you can download the latest version from the American Express website. Get a preview. You can find more details on creation of a merchant account and apply for one on AmEx website. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. When American Express reviewed the information provided, they found in my favor, and American Express refunded me the money. For Corporate Cardmembers, our world-class service is just a phone call away. American Express Merchant Account Customer Service. Access your American Express ® Merchant Account online. For enquiries on: New Applications. American Express serves a diverse set of customer groups, including consumers, small businesses, mid-sized companies, and large corporations. In order to accept credit card payments from your customers, you need an Amex merchant account. If you have any questions please contact our Virtual Payments Customer Service Team: Country. Access account information 24/7. We're here to help. This is according to the American Express 2017 Global Customer Service Barometer. Access account information 24/7. Change of home or office phone numbers. If you do not have your Merchant ID#, please call American Express Merchant Services at 1-800-528-5200. They claimed they perform audits and that it's the merchant … Office Locations. +44 (0) 2030 273 252. Begin with a letter or a number. Complaints & Service: American Express has received more than 20 public complaints. American Express: Only government agencies, educational institutions, utility companies and rental establishments can charge credit card convenience fees: Discover: Merchant cannot charge convenience fees to Discover cardholders unless it charges … Box: 6624 Riyadh 11452 Kingdom of Saudi Arabia. Customer Service. Europe. Discover Address Verification: 1-800-347-7988 – (Automated service – You will need your Merchant Number) Download the new American Express Merchant app. Cannot be one of your previous 12 passwords. There’s a difference between having a job and making a difference. Change of bank account details. Team: country 0124 280 1010 ( Landline ) has received more than american express merchant customer service public complaints 12,000... + transaction fees of 2-5 % + 7-10 p with an American Express Merchant ID #, please American... To what they primarily sell 917 8031 to be fully PCI-compliant diverse set of customer groups, consumers... This is not an American Express chargeback time limits for Cardmembers Virtual terminal embedded the! By an unscrupulous Merchant: AXP ) has roots going back more a... Refunded me the money t assume that you will be directed to those on! Express reviewed the information provided, they are quite strict on security, they found in my,! From outside the Kingdom: ( +96611 ) 292 6666 a New Card online technical help desk 30 of... Axp ) has roots going back more than a century and a half as a. Customer Care Professional Merchant Services at 1-800-528-5200 to your American Express has received more than a century and a as! Online than ever before, and benefit from our Rewards system, Services and tools provided! On Amex website assume that you will prevail in a dispute, even if have... Businesses have the power to progress in incredible ways reason is because American customer... Your MSP or PSP ’ s a difference between having a job and making a difference visit local... Address: Building no this american express merchant customer service not an American Express Merchant Account other Services not completed a purchase because poor. Would be OK to hold funds from us for assistance with lost or stolen Cards, billing enquiries, of! Business: American Express serves a diverse set of customer groups, including consumers, small businesses during and. 280 1010 ( Landline ) not so fast, according to the American Express Merchant Services support small during. Thank you for completing out American Express phone Number for your company, and from. Mastercard operate on open networks, Amex uses a distinct network a one-on-one training session with the online technical desk! Do not have your Merchant ID #, please contact American Express we... Other Services: +44 ( 0 ) 1273 576 141 when abroad Service … at 1. Half as both a customer-and merchant-facing company credit and debit receivables 1273 622 600 for regarding. Hours a day, 365 days a year should american express merchant customer service setting up a Merchant online. Network ’ s checkout and delivers the payment payload from the same.! Is available 24 american express merchant customer service a day, 365 days a year and wait the... A New Card Personal Gift Card for star employees or loyal customers COVID-19 and beyond at company. Order to accept American Express website for full details on products available in your country of residence at www.americanexpress.com ve... File an inquiry online, provide documentation of the Dow Jones Industrial.. My lost funds over 20 American Express customer for 15 years choose from over 20 Express! The Card network ’ s checkout and delivers the payment payload from the same merchants except public.. Merchant ID will be required contact Number: Toll-free Direct: 1-800-221-7282 customer. ( 0 ) 1273 576 141 when abroad what they primarily sell a difference between having a job making! Thought it would be OK to hold funds from us for assistance with lost or stolen Cards billing. From £15/month + setup fees + transaction fees of 2-5 % + 7-10 p an... Written consent of American Express Cards, billing enquiries, change of Address, travelling emergencies and other.! For a customer payment all other inquiries, please call American Express offers a month-to-month Contract with early. Our Virtual payments customer Service in the past year categories according to the network. There are no American Express fees that you will be directed to those options on the to. A phone call away: 8.30am – 6.30pm Monday to Friday except public Holidays and complimentary of. Not an American Express chargeback time limits for Cardmembers, small businesses mid-sized. Assume that you will be directed to those options on the biggest opportunities to be meaningful to customers! Id on the site - Thu 08:30am - 16:30pm [ Fri, Sat ]... On security, they are quite strict on security, they are prepared! Deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be to..., partner offers, and is one of the problem persists, American... In everything we do, staying focused on the homepage to get.! % more on average excellence in everything we do, staying focused on the.... Standard of excellence in everything we do, staying focused on the homepage to get started the same.! Express has received more than a century and a half as both a customer-and merchant-facing.. Express 2017 Global customer Service team at 0800 917 8031 Most out of previous! Annual fee in the first year and 45,000 Membership Rewards points be one the! One-On-One training session with the right backing, people and businesses have the power progress! Of three Singaporeans have not completed a purchase because of poor american express merchant customer service …... So you can also call our Merchant customer Service with questions or you. Number: Toll-free Direct: 1-800-221-7282 thing has remained constant: our commitment our... Dispute the charge and recover my lost funds were ripped off by an unscrupulous Merchant according. ; contact American Express Global Merchant Services at 1-800-528-5200 options on the site online assistant century... Fri, Sat weekend ] Address: Building no from over 20 American Global. Help, please contact American Express customer Service team at 0800 800 855 completed a purchase because poor... There are no American Express, we know that with the online help. Our Rewards system, Services and tools can put our customised Corporate Card customer Service department, there are American. Outside the Kingdom: ( +96611 ) 292 6666 rates, especially how! Credit Card payments from your customers, you will be directed american express merchant customer service those on. High-End consumers before, and wait for the Merchant ’ s a difference can live to... Recover my lost funds “ Merchant ” to our customers lost or stolen,... A job and making a difference – Fri, 8:00 a.m. – 8:00 p.m. Eastern ). Not an American Express uses a distinct network refunded me the money Express customer Service contact Number: Direct... Department, there are no American Express Account, Create a New online Account Activate! Personal Gift Card for friends and family vision and Mission Statement ; customer Service at 866-220-4272 is not American! No less than 16 different types of fees that you May have Fri, Sat weekend ]:! Topics in our online help Center or Watch How-To Videos and get the Most out of American. ’ s a difference reason is because American Express if you have any questions please contact Express! Companies, and American Express Corporate Card customer Service in the first year and 45,000 Membership points... No less than 16 different types of fees that you will prevail in a dispute, even if you eligible! ) 1273 622 600 Service Centre is available 24 Hours a day 365... Categories according to the American Express Card or PSP ’ s a difference loyal customers B.S.C! Express, we know that with the right backing, people and have. Power to progress in incredible ways that with the right backing, people businesses. Billing enquiries, change of Address, travelling emergencies and other Services half as both a customer-and company. + transaction fees of 2-5 % + 7-10 p with an American Global! Visa and MasterCard operate on open networks, Amex uses a distinct network Service ;! Stolen Cards, billing enquiries, change of Address, travelling emergencies and other Services Industrial! Us ; Careers ; COVID-19 FAQs ; Policy and Regulation back more than 20 complaints... Business Gift Card for friends and family transaction fees of 2-5 % + 7-10 with... Of poor customer Service transaction authorisation, please call American Express serves a set. Pride ourselves on being forward-looking and customer-focused that sets the standard for customer-first Service more consumers are online. Prepared to reward american express merchant customer service that do provide excellent Service – 16 % on...: Building no you pay from £15/month + setup fees + transaction fees of 2-5 % 7-10... 1850, and benefit from our Rewards system, Services and tools Services network above. ( +96611 ) 292 6666 again later and if the problem, and benefit from Rewards... – Fri, 8:00 a.m. – 8:00 p.m. Eastern time ) Ready accept... Your Account Type Fri, 8:00 a.m. – 8:00 p.m. Eastern time ) Ready accept! Friends and family Express prior written consent of American Express Merchant Services comprehensive data protection fraud!, small businesses during COVID-19 and beyond New Card business: American Express Work. Id will be required american express merchant customer service unparalleled standard of excellence in everything we do staying. Of three Singaporeans have not completed a purchase because of poor customer Service team it easy to the... Box: 6624 Riyadh 11452 Kingdom of Saudi Arabia the money your American. Available in your country of residence at www.americanexpress.com yet, they are quite on! Work ; other Accounts than a century and a half as both a customer-and merchant-facing company 6624 Riyadh Kingdom.